We work continuously to optimize and improve our software products to meet evolving demands. When you purchase one of our subscription plans, you will not only receive all our software program updates and service packs, but also exclusive access to beta versions that give you insights about new software features and enhancements. In addition, all Silver support level services are included throughout the paid subscription period.
You can find out more about the scope, terms and conditions of our subscription program here.
We automatically enroll all our clients in the Bronze plan, which enables them to submit inquiries at a lower priority, have a personal representative handle their support needs by phone, and be invoiced by the hour for support services.
> Details about our support plans
The Silver plan includes all the Bronze service level benefits along with ten service and two developer support hours per year. All inquiries are handled at normal priority and a 5% discount is given on any additional costs that may ensue.
Our Gold plan includes 20 service and four developer support hours per year. An online ticket system ensures that all inquiries are handled at high priority and with expanded support availability times. Gold plan subscribers may also request on-site support.